An Apology from Owlet CEO Kurt Workman
September 11, 2019
During the release of the most recent Owlet app update we ran into an unforeseen bug that caused the app to crash. The issue has been fixed and we continue to work diligently to provide Owlet users the best experience possible. As we move forward and continue to innovate the way families track their baby’s wellbeing we want to keep an open line of communication. To that end, here is a letter from Owlet CEO Kurt Workman.
Dear Owlet Family,
First of all, I want to thank you for being a devoted Owlet customer and allowing us the opportunity to be a part of your and your little one’s lives. You are the heart and soul of our company and we strive to do what’s best for your family in every decision we make. I’m the father of three myself so I know firsthand how important it is to have safe and reliable products you can trust.
We never take for granted the responsibility we have to you and are constantly working to make our products better. We launched a new app recently so you could make even more informed decisions about the wellbeing of your baby. In an effort to make this new app even better, we inadvertently released a bug, causing the app to crash. We have since remedied the main issues with our servers and are working around the clock to prevent future outages from occurring.
I want to personally apologize for the inconvenience and frustration this outage caused. Although an outage does not affect the Smart Sock’s core functionality—it still tracks your baby’s heart rate and oxygen levels and will notify you if they leave preset zones via the base station—our service fell short in allowing you to view live readings in your app.
Again, we wholeheartedly apologize for this outage and are doing all we can to win back your trust. Please let us know if you have any questions or need support using your Owlet products. Our customer service representatives are ready and available to help make your experience the best possible.
CEO, Owlet Baby Care
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