Owlet Introduces New Smart Sock 2 and Connected Care Platform for Parents

As part of our vision to transform infant health and safety for every baby, today we announced the next big thing in the Connected Nursery: the new Smart Sock 2 and the upcoming release of a Connected Care health platform, designed for babies in their first year of life. With the new Owlet Smart Sock 2, the Connected Care platform provides parents with new data analysis and trends based on biometric information about their baby, including heart rate, oxygen levels, sleep trends and red notification history.

Owlet Connected Care Platform

A first of its kind, the Connected Care platform tracks more data from the Owlet Smart Sock than parents previously had. It allows parents to view trends and use the insights to be proactive about their infant’s health; making decisions based on trends and data, as well as charting a course for development. Part of the new Connected Care platform will include future partnerships with other companies to integrate data that will help complete the picture of infant health, with Owlet as the hub for the Connected Nursery. The beta version of the platform will be available this summer.

The beta version of Connected Care will include:

  • Historical data tracking: 24-hour, one-week and one-month view of heart rate and oxygen levels tracked while baby slept
  • Red notification information: More detailed information and tracking of when an Owlet Monitor notifies parents of levels outside the preset zone
  • Sleep trends: Parents can more easily see their baby’s sleep patterns and help them establish a healthy sleep routine. Future updates of the Connected Care platform will include thermal comfort.
  • Trend analysis: Looking at average levels and rates

Connected Care will be included with every new Owlet Smart Sock 2 purchased through June and will be available for parents to use this summer.

Owlet Smart Sock 2

Owlet is designed by parents for parents; user experience is paramount at Owlet. Building on the award-winning design of the original Owlet Smart Sock, the new Smart Sock 2 is the result of parent feedback and our continued investment in product design. The result is the most sophisticated, accurate and reliable version of the Owlet Smart Sock yet. The Owlet Smart Sock has been used by more than 80,000 families, with nearly 200 billion heartbeats analyzed.

The Owlet Smart Sock 2 features and enhancements include:

  • Improved bluetooth range, up to a 12x increase (100 feet), between the Smart Sock and Base Station
  • Innovative new sock design, offering a more secure fit
  • Easier, more intuitive sock placement, meaning fewer false notifications due to more accurate sensor placement
  • Enhanced smartphone app for improved user experience
  • Advancements in firmware and hardware to reduce false notifications
  • Updated fabric sock can be worn on both feet, allowing parents to alternate as needed, as well as breathable toes through all sock sizes

You can read our full press release here.

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Updated Fabric Sock Available to All Owlet Users for Free

Dear Owlet Family,

We’re reaching out today to let you know that you can now request an updated fabric sock to use with your Owlet Monitor. The updated sock provides increased comfort for infants, and we are offering it to you for free, just pay shipping.

The updated sock will begin shipping at the end of February, and all current Owlet customers can get it for free, just pay shipping ($8).

Your current Sock Electronics will work with the updated fabric sock, so no need to trade out any other parts.

Benefits of the Updated Fabric Sock

A small number of Owlet users—fewer than one percent—have reported a pressure mark or a blister. Similar to wearing a shoe incorrectly or a shoe that is too small, marks may appear with the sock when it is too tight or too small, or due to skin sensitivity. This is not a thermal burn, but is a friction mark from rubbing due to being overtightened or a blister from being too small. Owlet actively works to provide education and resources to users on proper sock fit through email messages, in-app instructions and other channels. Testing on the updated sock shows the design will greatly reduce the potential for marks or blisters. As baby skin can be sensitive, the updated sock can be worn on the left or right foot, allowing parents to alternate feet as needed.

You can continue to use your current fabric sock until the updated sock arrives. We have more information on ensuring a proper sock fit here, and our Sock Fit Experts are available to answer questions, too. You can reach us via phone at 844-334-3717 or via email at contact@owletcare.com, Monday-Saturday 7 a.m. to 9 p.m. MT.

How to Get Your Updated Sock

It’s easy to request an updated sock. Click this link to complete the form, and then when the socks are available to ship in late February, you will receive another email so you can complete your request. The updated socks will be available to current Owlet customers at no cost, you just pay shipping ($8).

Please remember — you can still use your current fabric sock. Learn how to ensure a proper fit here.

Kurt Workman
Owlet CEO and co-founder


Can I still use my current sock?

Absolutely! Please do continue using your current Smart Sock. If you have questions about making sure your sock fits correctly, we have a sock fit guide available here, and our Sock Fit Experts are available to help with any questions. You can reach us via phone Monday – Saturday, 7 a.m. to 9 p.m. MT at 844-334-3717 or via email at contact@owletcare.com.

Will my existing sock sensor work with it?

Yes, the updated fabric sock will work with your Sock Electronics. When you receive your updated fabric sock, just remove the white sock sensor from your current sock and slide it into the updated sock. It’s that easy.

Are these updated fabric socks washable?

Just like our current fabric socks, these are washable. Just make sure to remove the Sock Electronics prior to washing. We recommend hand washing the fabric sock with gentle detergent.

Are these red marks or blisters thermal burns from the sensor?

No. We have worked with top-rated pediatricians and dermatologists to confirm this. Similar to wearing a shoe incorrectly or a shoe that is too small, this can happen with the Owlet Smart Sock when it is too tight or too small, or due to skin sensitivity. This is not a thermal burn, but is a friction mark from rubbing due to being overtightened or too small. Of reported cases, blisters occur when a baby wears too small of a sock size. Red marks have been reported when the sock is over-tightened.

We are committed to being open and transparent, and want to share with you what we have done to ensure the safety of the product and verify these reported marks or blisters are not thermal burns. Owlet uses technology similar to the Apple Watch. We have done extensive testing on the sensor module within the Sock Electronics, as well as the LED lights, and have not seen a case where it overheated. Additionally, through thorough analysis of the on-board thermal sensor, we have not seen any changes in the temperature of the device outside the norm.

Is the Owlet Smart Sock safe?

Owlet was designed by parents, for parents, with your little one’s well-being the top priority. Owlet has done extensive product safety testing, including biocompatibility studies and FCC testing, and the product is in compliance with U.S. Consumer Product Safety Commission (CPSC) requirements.

What should I do if my baby gets a red mark from wearing the Owlet Smart Sock?

Here is what we recommend doing if you notice one of these marks:

  1. Give the foot rest. Letting the foot rest by not using the monitor for a couple of days will help the red mark fade faster. If the mark is severe, please stop using the product and contact us (844-334-3717 or contact@owletcare.com).
  2. Use the next sock size. In our research, we’ve found that most marks go away after switching to a larger size. Why? Babies’ feet grow quickly and you may need to change sock sizes sooner than you might expect. Please use our sock sizing guidelines to help you find the right Smart Sock fit for your child. If the next size is too big, use our sizing guidelines with your current sock to help you know how tight to put it on.
  3. Switch feet (newborn size sock only). If you are using the Newborn (Size 1) sock, your Owlet came with both a left- and right-footed sock. Alternate every 4-24 hours between the right- and left-footed newborn socks with the electronics to give each foot a rest.
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Owlet Response to Opinion Article in JAMA

At Owlet, our vision is to improve the health and wellbeing of infants and their families. We believe that parents have a right to know their baby’s heart rate, if they choose. The Owlet Smart Sock uses similar technology, and delivers the same information, to that used in products like Apple Watch and Fitbit. With the Smart Sock and app, our mission is to help parents take a proactive approach to their baby’s health and wellness. By giving parents the right information at the right time, we empower them to make informed choices.

We have invested millions of dollars into data collection and storage, as well as the creation of a clinical team to focus on our mission to further knowledge of the issues affecting infant health.

As a company with more than 80,000 families using the product, we are confident in the positive results these families are experiencing. As evidenced by the continued success, the Owlet Smart Sock is filling a void and responding to the demand from parents for this information. A number of our current customers are physicians and healthcare providers, who have expressed support for the product and the information it provides through its continued use with their own children.

Due to innovations developed by Owlet to lessen false alarms, many users will use the Owlet Sock for several months without ever getting a false alarm, greatly reducing the risk over diagnosis. Additional product enhancements and features include use of wireless technology to eliminate cords as well as a smartphone connectivity integration that fits parents’ lifestyle.

We have done extensive product safety testing, such as biocompatibility studies and FCC testing, and the Owlet Smart Sock is in compliance with U.S. Consumer Product Safety Commission (CPSC) requirements.

We have conducted third-party accuracy studies that were submitted to the FDA as part of our recent 510(k) application, which review is pending for a medical version of the product.

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Top 5 Reasons Customers Reported Red Notifications in 2016

Please note: The following report is a collection of customer’s accounts after receiving a red notification while using Owlet. Owlet is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition.

As we start this new year we can’t help to reflect on the incredible year we had in 2016. We tracked over one billion heartbeats and won the Engadget Best of CES: Best Startup Award. These were great accomplishments, but we have to say our best accomplishment this past year was in helping parents and families create safe sleep environments for their little ones and notifying families when their baby’s oxygen levels* or heart rate fell out of range.

We want to share some insights we found, excluding false red notifications, as we dug a little deeper into each of these scenarios. As we carefully analyzed information around these reported red notifications, we found some commonalities among these families and their accounts. While we cannot say definitively the cause of the low oxygen levels or out-of-range heart rates, we can report the facts that were given to us when these different families shared their experiences.

Here’s what we found to be the top five correlating factors associated red notifications last year.

1. Stopped Breathing (31%) – Unknown Cause

Thirty-one percent of red notifications reported last year were associated with a pause in breathing for unknown causes. While we cannot speculate what would have happened had the parents not used Owlet, we do know the Smart Sock detected a low oxygen level and notified the parents.

2. Labored Breathing (29%)

Twenty-nine percent of families reported receiving a red notification and upon inspection, noticed that their baby was experiencing labored breathing. Reported signs of labored breathing included a change in their baby’s breathing patterns* (quick, shallow breaths) and baby’s chest caving in.

3. High Heart Rate (21%)

Twenty-one percent of families reported a high heart rate notification from Owlet.

4. Obstructed Breathing (11%)

Eleven percent of families reported a low oxygen notification from Owlet and found their baby’s airway obstructed. Some examples can be found below:

  • A mom who fell asleep while breastfeeding her baby and Owlet sounded a red notification and woke her up. She found her baby fell into a position that restricted her breathing.
  • One mom woke up to a red notification to find her baby’s hand over her face while sleeping.
  • A mom and dad woke up to a red notification from Owlet and found that her husband rolled over on top of the baby while the baby was sleeping in their bed.
  • One mom woke up to a red notification and found a blanket covering her baby’s face.

As mentioned before, we cannot say that these particular details caused the red notifications, but these were the facts that may have contributed to triggering a red notification.  Owlet encourages safe sleep practices and we are launching a study to find out how often parents and other caregivers follow these recommendations.  We are pleased that the red notification provided additional support in these circumstances.

5. Choking (8%)

Eight percent of families reported waking up to a red notification and finding that their baby was choking on formula/breastmilk.

One of our driving missions at Owlet is to educate families about safe sleep practices to help parents like you create the safest sleep environment for their baby. Adherence to safe sleep guidelines is the best way to keep your baby safe, and 11 percent of reported red notifications last year were due to “Obstructed Breathing” may have been prevented by following these guidelines. We hope that we can use these experiences as a learning tool to help parents learn about, and implement, safe sleep practices.

If you have an experience you’d like to share where Owlet sounded a red notification for your baby, just fill out this form here. We’d love to hear your experience to help further educate parents about safe sleep.


 *Disclaimer: Owlet is intended to provide peace of mind.  It is not intended to diagnose, treat, mitigate, cure, or prevent any disease or condition. This is not a medical device and is not intended for use as a medical device or to replace a medical device. The Owlet Baby Monitor is only intended to assist you in tracking your baby’s wellbeing and is not intended to replace you as a caregiver. You are ultimately responsible for your baby. This device is not intended to cure, treat, or prevent any disease or health condition, including, but not limited to, Sudden Infant Death Syndrome (SIDS).

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