Smart Sock 3: Avoiding Red Marks
June 4, 2021
Your baby’s well-being is our top priority and we know it’s yours, too. We are committed to the quality of our product, and as parents ourselves who use the product with our own children, we stand by it.
Red marks from the Owlet Smart Sock 3 are not a common occurrence. The small number of users who notice red marks on their baby’s foot after using the Smart Sock have found that the Sock was on too tight or they were using the wrong size fabric sock. The Smart Sock is similar to when a baby shoe is too tight or too small and leads to discomfort for the child or the potential for pressure marks. Our research, in partnership with dermatologists and pediatricians, shows that these rarely occurring marks are not burns.
Baby skin is soft, sensitive and can be quite hydrated. The plastic sensor window inside the Smart Sock is in an area that doesn’t breath well, since plastic doesn’t wick away moisture like fabric. If the Sock is on one foot throughout the night, it is possible to develop an indentation in that area. Fortunately, this is very superficial and typically resolves within 30 minutes.
With newborns, it is possible for them to develop a “water bubble” in that area. These spots are also very superficial and reabsorb throughout the day. If this is something your little one experiences, we recommend switching the Smart sock to the other foot once during the night until about 1 month of age to give the skin a chance to dry out more.
You may also notice redness around the circumference of the ankle, similar to when we wear socks and can get a red line. This usually fades quickly as well. In some instances of dry skin, it may linger throughout the day. Using something like lotion, Vaseline, or Aquaphor when the Smart Sock is not on will keep this area hydrated.
Red areas can occur along the side of the foot occasionally as well. This is usually due to pressure from either having the Sock on too tight, or from side sleeping where Baby’s body weight rests on the sensor. This too generally fades quickly, but can be avoided by ensuring a proper fit and switching the Sock to the other foot if your baby typically sleeps on the one side.
Wash the Smart Sock 3 Sensor
Sometimes we see red marks appear on a baby’s foot when the Smart Sock 3 sensor has not been washed frequently enough, and especially when it has not been washed at all. It is important to know that not only should you wash the fabric Sock regularly, but you should also wash the Smart Sock sensor. It may feel odd putting an electronic device under running water, but the sensor was engineered specifically to be washed regularly. Without proper washing, dirt and oils collect in the fabric. As a result, the soft fabric can no longer do its job of wicking away extra moisture. Redness and irritation can occur when a moist or unclean fabric is on a baby’s sensitive skin for an extended period of time.
We recommend washing the Smart Sock sensor and fabric sock every other week, and more often if it begins to look or smell soiled. Wash by hand with gentle detergent under cold running water. Gently scrub the fabric with your fingers, releasing any buildup of dirt, oils, or bacteria. Pat dry with a towel, and then let air dry. Please make sure the sensor is fully dry prior to use.
Check the Fabric Sock Size
Try going up a sock size or loosening the straps on the fabric socks. The straps should lie flat without any ripples or puckers and should line up and adhering fully.
As babies grow, their feet get rounder. This can interfere with the pulse oximeter’s ability to get a good reading, possibly causing yellow notifications. The Smart Sock 3 has a weight limit of about 30 lbs. and since every baby foot is different, some little ones can outgrow the Smart Sock sooner than others depending on the roundness of their feet.
Make sure that your Sock placement and fabric sock size are correct and that you are rotating the Sock from one foot to the other on a nightly basis.
Watch for Moisture
We recommend placing the Sock on a clean, dry foot without any ointments or cream. Our Smart Sock doesn’t absorb moisture as well as other socks due to the sensor components and if moisture builds up, it can irritate your little one’s skin, similar to a diaper rash.
If your child tends to get sweaty or clammy feet while sleeping, we recommend ensuring a comfortable sleeping temperature (breathable pj’s, a fan in the room, etc.) and limiting the amount of time they are wearing the Smart Sock.
Be Aware of Movement
If your baby seems uncomfortable due to teething, colic, or just likes to move, the constant movement can cause enough friction from the Smart Sock to create hot spots on their foot. If the skin is irritated enough, these hot spots can quickly progress into blisters. It’s the same as someone breaking in a pair of new shoes, where the shoe doesn’t match the foot. This causes repeated rubbing and irritation.
If a mark appears, Baby’s skin will need time to heal. Rest their foot with the mark on it and don’t put the Sock back on until the mark has gone away. Help support the healing skin by applying a barrier cream containing petroleum jelly or an equivalent several times during the day. When the mark is gone, you can put the Smart Sock 3 back on that side, making sure the sizing and placement are correct.
If you have any questions about whether your little one is wearing the Smart Sock 3 correctly, please take some pictures from a few different angles, and use our in-app chat feature to talk to one of our skilled representatives. Chat is located in the Accounts menu in the Help and Support category.
Products in this Article
The Smart Sock is the first baby monitor to track your baby’s oxygen level and heart rate—good indicators of Baby's overall well-being—while they sleep. If your baby’s readings leave preset zones, you'll receive a notification that lets you know your baby really needs you. Now you can feel more confidence, more freedom, and more peace of mind knowing that Owlet is here to help.
Our all-new Smart Sock is the third of its kind and it's smarter than ever.
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