< Back to All Articles

How to Start Connected Care


Current users of the Owlet Smart Sock who have an iOS device.


Connected Care is a companion app to the Owlet Smart Sock that gives parents the ability to see historical heart rate and oxygen levels, red notification reports and sleep analytics. Download Connected Care from the app store.


We recommend starting your trial after you have registered or are currently using your Smart Sock monitor.


Download the app here:

  1. Download the Connected Care app.
  2. Login using your Smart Sock credentials. This is the same email and password you used to register your device.

*It is important to note that the historical information will take a while to load on the app, so it will not be immediately available.

Author Info

Evan Griffin

Owlet Brand Director - Dad to Vienna (6), Rome (4) & London (2)

Products in this Article

Hear, see and know your baby is okay from anywhere. The Owlet Smart Sock + Cam is the first baby monitor system ever to track your baby’s heart rate and oxygen levels while streaming video and audio to your phone.

Stay informed of your baby’s needs with proactive heart rate and oxygen level notifications. Parents can see live readings using Owlet’s app, but can also use the information to understand their baby’s overall wellness.


Leave a Reply

Your email address will not be published.

This site uses Akismet to reduce spam. Learn how your comment data is processed.

34 thoughts on “How to Start Connected Care


Peter Whitehead

When will connected care be available in uk?



Hi Peter, history and sleep trends are expected to be available in the UK around September.


John Urban

I have an android and there is no history like my wives iPhone? Is this coming soon ?



Hi John, history and sleep trends will be available on Android devices soon. Make sure to keep an eye out!



I recently bought the Owlet cam, the app is not available outside the u.s., is there another alternative for international buyers?

Thank you



Hi Tanya, it sounds like the app isn’t available because you’re outside our shipping boundaries. You could try switching your app store to the US or Canada, though!



So I have owlet2 and I have an iphone8 (plus) basically an IOS device… I can easily see current data on my owlet app but the connected care app doesn’t show anything this is the 2nd night I used it and still no readings of sleep, heart rate or anything like that on connected care app



Hi Nancy, if you have the new Owlet app, just check under the “history” tab and you’ll be able to view historical data and sleep trends. All this information is now contained within the one app.


Tyler Scott

I can see this is a frequent issue. I cannot acces connected care with my account. Help?



We have a dedicated support team for Connected Care. Reach out to them at ccfeedback@owletcare.com and they’ll help assist you!



I just downloaded the connected care app and It won’t let me login using the normal owlet username and password. Is this an error or how can I fix this?



Hey Ashley, send this over to the dedicated team for Connected Care at ccfeedback@owletcare.com and they’ll take a look into this for you!



I downloaded the connected care app and I can’t login?



Hi Ashley, just download the “New Owlet” app and all information from Connected Care is within the one app!



So I was able to set up an account with the new owlet app and have no issues with it. The problem I am having though is I cannot log into the connected care app. Is this still in use since the last update was 10 months ago.



Hi Aaron, send our team an email to ccfeedback@owletcare.com and they’ll take a look into this for you!



Just bought the owlet sock for peace of mind but I can’t you the connected care app because of the new owlet sock app, please let me know when the update is supposed to happen where I can Moniter my daughters sleep patterns and keep track of everything. Very frustrating with how much money this cost and we can’t even use all the features.



Hi Ashley, you are able to still use Connected Care. Call our team at (844) 334-5330 for assistance in getting this set up!



When? Any time frame on when? I just switched from the iphone 8 to the new galaxy and now cant use the connect to care that im paying for? I have to log onto my old iphone or carry it around with me (carry 2 phones) when i go to work and want to make sure my baby is okay when im not with him. A little crazy..



Hi Brittany, Connected Care is now a free feature! We don’t have a timeline to share on when it will be available on Android devices but we will definitely announce it when it’s available!


Heather K Wippel

Any idea when it might be available on android now? Thanks!



We’re currently looking at May so make sure to keep an eye out!


Charles Edward Clift

I hope to see the announcement soon!


Fahren Oram

We have purchased the owlet for our daughter and it has been great piece of mind, however had we known we can’t access the connected care app in New Zealand I’m not sure we would have invested just yet! Please can you advise how I can get the app?

Thanks so much 🙂



Hi! This should become available in other countries in the future so make sure to keep an eye out!


Bob Berryman

Hi Kyrie. You can get the App in Newzealand by opening an account in the american Itunes store. There are you tube tutorial videos on how to do this. We have the app running on Shelby now. Please share this info on the Blog so others can get the same benefits here. Its free so no harm in sharing this way before to allow it on the NZ app store. https://www.cnet.com/how-to/create-a-second-apple-id-for-downloading-apps-in-other-countries/



Hi Fahren If you open a separate i tunes account in the American app store you can download the connected care and use is Newzealand. I now have it running here. Its fantastic. Google how to get apps from other countries. Be sure to back up your phone to cloud first. Bob



Hi. I have just purchased the owlet for my daughter as she has PJRT which is very fast heart rate and has been in hospital for 8weeks. I really want to get connected care so we can better monitor her heart rhythm. The app is not available from the new Zealand store. Please make this available here or on your website to those outside the USA. Happy to pay the small fee for a great service. Thanks




As a fellow parent of a kid who had PJRT (not a common condition!), I have to say the owlet really helped us to have peace of mind. I hope they got connected care working for you, and I hope that your little one grows out of the condition, as our little guy has (he is 2.5 yrs old now). Even the real-time monitoring alone gave us great peace of mind.



Bob Berryman

Hello Mark. Thanks for you message. Yes we did get connected care working. Shelby had to have an ablation procedure at about 6 months as she was spending too much time in SVT. She now is doing fantastic and has normal sinus rhythm all the time. The sock is now only used if Sheby is not feeling the best. 8 months old now. We are so grateful to have had the owlet sock. I dont know how we would have coped without it. Great to hear your wee man is also doing great.




Hello, i want to download the app but it is not available for my country. How can I get it without appstore?



Hi Marcel, the Connected Care App is currently only available in countries where the Smart Sock is sold and will become available in other locations as our shipping boundaries expand.



Can more than one user use the connected care app? For instance, myself and my husband on two separate iPhone devices? Or is it restricted to the person who registered only?



Hi Nicole! You both should be able to login using the original login credentials.