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How to Start Connected Care


Current users of the Owlet Smart Sock who have an iOS device.


Connected Care is a companion app to the Owlet Smart Sock that gives parents the ability to see historical heart rate and oxygen levels, red notification reports and sleep analytics. Download Connected Care from the app store.


We recommend starting your trial after you have registered or are currently using your Smart Sock monitor.


Download the app here:

  1. Download the Connected Care app.
  2. Login using your Smart Sock credentials. This is the same email and password you used to register your device.

*It is important to note that the historical information will take a while to load on the app, so it will not be immediately available.

Author Info

Evan Griffin

Owlet Brand Director - Dad to Vienna (6), Rome (4) & London (2)

Products in this Article

Hear, see and know your baby is okay from anywhere. The Owlet Smart Sock + Cam is the first baby monitor system ever to track your baby’s heart rate and oxygen levels while streaming video and audio to your phone.

Stay informed of your baby’s needs with proactive heart rate and oxygen level notifications. Parents can see live readings using Owlet’s app, but can also use the information to understand their baby’s overall wellness.


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36 thoughts on “How to Start Connected Care



Just bought the owlet sock for peace of mind but I can’t you the connected care app because of the new owlet sock app, please let me know when the update is supposed to happen where I can Moniter my daughters sleep patterns and keep track of everything. Very frustrating with how much money this cost and we can’t even use all the features.



Hi Ashley, you are able to still use Connected Care. Call our team at (844) 334-5330 for assistance in getting this set up!




My baby’s sleep cycle only recorded for 2 hours last night. Sock was connected and showed live recording the entire night just didn’t track in connected care.

Thank you!



Hi Arian, it looks like Connected Care was down for maintenance a few nights ago but it has since been resolved. Send our team an email at ccfeedback@owletcare.com if you have any questions!


Whitney Marquardt

I am having trouble subscribing to a plan in connected care. I get an error. Could this be because i used it with a previous child and ended my
Subscription when we stopped using the owlet with her?



Send our team an email at subscriptions@owletcare.com and they’ll look into this for you!



My credentials dont work for the Connected Care. I’ve been logged in and logged out of the sock app, and reset my password. Still says they aren’t valid.



Send an email to subscriptions@owletcare.com and they’ll look into this for you!


Brooke Aguiar

My babies sleep cycle only recorded for 2 hours last night. Sick was connected and showed live recording the entire night just didn’t track I’m connected care.



Hi Brooke, sometimes the Connected Care data takes a little while to upload. If you continue to have difficulties with this, send this over to our team at subscriptions@owletcare.com and they’ll look into this for you!


Anne Gutierrez

When is Connected Care coming for Android?



Hi Anne, we don’t have a release date to share right now but we’ll be sure to announce it when it’s available!


Fahren Oram

We have purchased the owlet for our daughter and it has been great piece of mind, however had we known we can’t access the connected care app in New Zealand I’m not sure we would have invested just yet! Please can you advise how I can get the app?

Thanks so much 🙂



Hi! This should become available in other countries in the future so make sure to keep an eye out!


Bob Berryman

Hi Kyrie. You can get the App in Newzealand by opening an account in the american Itunes store. There are you tube tutorial videos on how to do this. We have the app running on Shelby now. Please share this info on the Blog so others can get the same benefits here. Its free so no harm in sharing this way before to allow it on the NZ app store. https://www.cnet.com/how-to/create-a-second-apple-id-for-downloading-apps-in-other-countries/



Hi Fahren If you open a separate i tunes account in the American app store you can download the connected care and use is Newzealand. I now have it running here. Its fantastic. Google how to get apps from other countries. Be sure to back up your phone to cloud first. Bob


Matt Huff

Why no android app?



Hi Matt, this information will be available in the future for Android devices so make sure to keep an eye out!



When? Any time frame on when? I just switched from the iphone 8 to the new galaxy and now cant use the connect to care that im paying for? I have to log onto my old iphone or carry it around with me (carry 2 phones) when i go to work and want to make sure my baby is okay when im not with him. A little crazy..



Hi Brittany, Connected Care is now a free feature! We don’t have a timeline to share on when it will be available on Android devices but we will definitely announce it when it’s available!



Hi. I have just purchased the owlet for my daughter as she has PJRT which is very fast heart rate and has been in hospital for 8weeks. I really want to get connected care so we can better monitor her heart rhythm. The app is not available from the new Zealand store. Please make this available here or on your website to those outside the USA. Happy to pay the small fee for a great service. Thanks




As a fellow parent of a kid who had PJRT (not a common condition!), I have to say the owlet really helped us to have peace of mind. I hope they got connected care working for you, and I hope that your little one grows out of the condition, as our little guy has (he is 2.5 yrs old now). Even the real-time monitoring alone gave us great peace of mind.



Bob Berryman

Hello Mark. Thanks for you message. Yes we did get connected care working. Shelby had to have an ablation procedure at about 6 months as she was spending too much time in SVT. She now is doing fantastic and has normal sinus rhythm all the time. The sock is now only used if Sheby is not feeling the best. 8 months old now. We are so grateful to have had the owlet sock. I dont know how we would have coped without it. Great to hear your wee man is also doing great.




Hello, i want to download the app but it is not available for my country. How can I get it without appstore?



Hi Marcel, the Connected Care App is currently only available in countries where the Smart Sock is sold and will become available in other locations as our shipping boundaries expand.



Hey Candace! Send our team an email to subscriptions@owletcare.com and they’ll look into this for you.



Can more than one user use the connected care app? For instance, myself and my husband on two separate iPhone devices? Or is it restricted to the person who registered only?



Hi Nicole! You both should be able to login using the original login credentials.



It stopped working three days after installation. It simply won’t allow me to login. I’ve tried reinstalling as well as running updates with no luck. It was fantastic while it worked but it’s disappointing to have it fail so soon.



Oh no! Try the following- log out of the Owlet app and Connected Care. Wait about 10 minutes before first logging back into the Owlet app then Connected Care again. If this doesn’t help, please give our team a call at (844) 334-5330 Monday-Saturday 7am-9pm MT and they’ll look into this for you.


Eric Gatch

I think Connected Care is Awesome!

How cool that a company would listen to their customers and add a new feature to an already priceless product!

My babies life and my sleep are both invaluable to me!

Thanks for adding this new way to look at historical data from the device!

And, thanks for offering a free trial to let us assess whether Connected Care is worth the $8 per month price tag!



Hi!! Very excited for the launch of Connected Care- I am sure you have answered this question somewhere but I am not finding it. When will the Android version of Connected Care be available? Thank you!!



Hey Kyle! We don’t have a release date but our team is working hard to make this available to Android users in the future!



Hi Jennifer, you can see more about Connected Care on our website here: http://www.owletcare.com/connected-care/ Each purchase of the Smart Sock 2 comes with a 45-day satisfaction guarantee and 1-year warranty so you can return your unit if you’re unhappy.



Yes I just downloaded the new app connected care and it will not let me login it keeps saying sorry something went wrong!



Hi Jenny, if you’re still experiencing this issue, please give our team a call at (844) 334-5330 Monday-Saturday 7am-9pm MT and they’ll look into this for you.